POLICIES
As a business committed to being as ethical as possible, that means protecting clients and employees alike. Below are listed policies regarding Cancellation, No-Call/No-Show, COVID-19 and other illnesses, and Deposits. By booking an appointment with Umber and Fawn, you are agreeing to adhere to all of these rules, or risk being uninvited from the studio.
50% DEPOSIT REQUIRED AT BOOKING
When booking an appointment, half the cost of the service is due upfront. This helps to mitigate cancellations and no-shows. Remaining half is due at time of service, plus any additional chemical charges, etc. Deposits are refundable if appointment is cancelled within cancellation policy; otherwise they’re nonrefundable, with few exceptions, at the discretion of the Owner.
BOOKS OPEN SIX WEEKS AT A TIME
In order to manage everyone’s schedules effectively, booking appointments will only be available six weeks at a time. What this means for more intermittent services is client will be added to the waitlist on the recommended service day, and once that day is within six weeks, the system will prompt client to book. It’s at this time that client can choose to book online, text, choose a different day/time, or reject the offer and wait to book.
LATE POLICY
A small window of time is available in case client runs behind: 15 minutes for most services, and 5 minutes for services 30 minutes or less. Any later and client forfeits their deposit, and must reschedule their appointment with a new deposit. If stylist runs more than 15 minutes behind, client is entitled to a 10% discount on services.
CANCELLATION POLICY
Clients must cancel minimum 48 hours prior to appointment. Cancelling with any shorter notice will mean deposit is forfeit, and a new deposit will be collected at time of rebooking. If client no-calls/no-shows for their appointment, deposit is forfeit, and the remaining 50% of the service will be charged to the card on file or billed to client via invoice. A new deposit will be required to rebook. Failure to adhere to these policies can result in being uninvited from Umber and Fawn.
COVID-19 AND OTHER ILLNESSES
Currently, Umber and Fawn is implementing a client comfort policy regarding masks. Masks can be worn by client and/or stylist at client’s discretion, and are recommended when in doubt of current health status. Umber and Fawn believes in science, and greatly advises clients to be vaccinated barring contraindication due to ongoing health conditions.
HONESTY IS THE BEST POLICY
It may seem to be a given, but it is always best to be honest with stylists, and likewise in reverse. Please tell the truth about hair history, as a fib on client’s part can be disastrous for chemical interactions, etc.